SHIPPING AND DELIVERY POLICY

(General Transportation and Delivery Policy)

1. Overview

This Shipping and Delivery Policy outlines the transportation and delivery terms applied to all services and products booked through the website of Travelshop Asia Co., Ltd.

By using our website and purchasing our travel services, customers agree to comply with the terms and conditions stated in this policy.

Company Information

Company Name: Travelshop Asia Co., Ltd.
Hotline: +84 903 210 371
Email: travelasia.contact@gmail.com
Website: www.travelshopasiaVN
Address: 04.11, 04th Floor, Block A, 36 Mai Chi Tho, An Phu Ward, Thu Duc City, Ho Chi Minh City, Vietnam

2. Service Delivery Method

As a travel service provider, Travelshop Asia Co., Ltd. mainly delivers products in the form of digital travel services, including but not limited to:

Tour booking confirmation
Travel itinerary
Hotel reservation confirmation
Flight booking support
Electronic tickets (E-tickets)
Travel vouchers
Service contracts and related documents

All documents and confirmations will be delivered through the following methods:

Email delivery
Online account access
Messaging platforms (if agreed with the customer)
Direct consultation with our staff

3. Processing Time

After the customer completes the booking process and payment (if required), the processing time for service confirmation is generally as follows:

Within 24 hours for standard travel services
Within 48 hours for complex travel packages or customized tours
Immediate confirmation for certain instant booking services depending on availability

Processing time may vary depending on factors such as:

Supplier confirmation (airlines, hotels, tour operators)
Peak travel seasons
National holidays
Special requests from customers

4. Delivery Area

Our services are provided to customers within Vietnam and internationally.

Since most services are delivered digitally, customers can receive confirmations and documents regardless of their geographical location.

For certain travel packages that require physical documents, delivery may be arranged through postal or courier services within Vietnam.

5. Delivery Fees

Most travel service confirmations are delivered electronically via email, therefore no delivery fee is charged.

If customers request physical delivery of documents, the shipping cost (if applicable) will be clearly informed and agreed upon before dispatch.

6. Responsibility During Delivery

Travelshop Asia Co., Ltd. is responsible for:

Providing accurate booking confirmations
Sending travel documents to the correct email address or contact information provided by the customer
Supporting customers in case of delivery issues

Customers are responsible for:

Providing accurate contact information (email, phone number, etc.)
Checking their email inbox and spam folder
Contacting our support team if they do not receive confirmation within the expected timeframe

7. Delays and Force Majeure

Delivery delays may occur due to circumstances beyond our control, including but not limited to:

Airline or hotel system delays
Internet or communication issues
Public holidays or peak booking periods
Natural disasters or force majeure events

In such cases, Travelshop Asia Co., Ltd. will make every effort to inform customers and resolve the issue as soon as possible.

8. Customer Support

If customers have any questions regarding delivery or service confirmation, please contact us:

Travelshop Asia Co., Ltd.

Hotline: +84 903 210 371
Email: travelasia.contact@gmail.com
Website: www.travelshopasiaVN
Address: 04.11, 04th Floor, Block A, 36 Mai Chi Tho, An Phu Ward, Thu Duc City, Ho Chi Minh City, Vietnam

Our support team is always ready to assist customers with any inquiries related to bookings, service confirmations, or delivery matters.