CUSTOMER SERVICE
Travelshop Asia Co., Ltd.
Hotline: +84 903 210 371
Email: travelasia.contact@gmail.com
Website: www.travelshopasiaVN
Address: 04.11, 4th Floor, Block A, 36 Mai Chi Tho, An Phu Ward, Thu Duc City, Ho Chi Minh City, Vietnam
1. Service Commitment
At Travelshop Asia Co., Ltd., customers are always at the center of everything we do. We have built a customer service system to ensure that every journey is not only convenient but also provides a satisfying and reassuring experience for travelers before, during, and after their trip.
We are committed to:
Clear, honest, and comprehensive advice
Prompt and tailored support
Accompanying you throughout your journey
Receiving and processing feedback promptly
2. Pre-trip support
Our consulting team will assist you with:
Choosing tours that fit your budget and needs
Visa, flight ticket, and itinerary advice
Guidance on preparing documents and paperwork
Answering questions about immigration regulations and destination notes
Payment and departure reminders
All important information will be sent via email or phone to ensure you are fully informed before departure.
3. In-Travel Support
Throughout the trip, customers receive support via:
Tour guides or operators
24/7 emergency support hotline
Updates on itineraries when changes occur
Support for unforeseen circumstances (if any)
We are always ready to quickly handle issues such as flight changes, hotel changes, weather, or unforeseen circumstances.
4. Post-Travel Support
After the service ends, Travelshop Asia continues to:
Receive feedback on the experience
Resolve complaints (if any)
Provide invoice and documentation support
Advise on future trips
Send special offers to loyal customers
Customer feedback is an important basis for us to improve the quality of our services.
5. Customer Service Contact Channels
Customers can contact us anytime they need assistance:
Hotline: +84 903 210 371
Email: travelasia.contact@gmail.com
Support Hours: Business hours & emergency support outside of business hours while using the service
Typical Response Time: Within 24 business hours
6. Service Principles
Travelshop Asia Co., Ltd. always operates based on the following principles:
Listening to and respecting customers
Resolving issues in a cooperative spirit
Protecting personal information
Putting customer interests first
Travelshop Asia Co., Ltd. aims to be a reliable travel companion on all your trips.
Customer satisfaction is our success.
